Our Commitment to Privacy

At WeHelp Services, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

  • Name and contact information (phone number, email address)
  • Home address and service location details
  • Payment information (processed securely through third-party providers)
  • Service preferences and booking history
  • Communication records with customer service

Technical Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on site)
  • Location data (when necessary for service delivery)
  • Cookies and similar tracking technologies
How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our services
  • To process bookings and manage appointments
  • To communicate with you about services and updates
  • To improve our website and service quality
  • To process payments and prevent fraud
  • To comply with legal obligations
  • To send promotional materials (with your consent)

Data Minimization

We only collect and use the minimum amount of personal information necessary to provide our services effectively.

Information Sharing

We may share your information in the following situations:

Sharing Scenario Information Shared Purpose
Service Providers Contact info, service location To deliver requested services
Payment Processors Payment information To process transactions securely
Legal Requirements As required by law To comply with legal obligations
Business Transfers All information In case of merger or acquisition
Data Security

We take the security of your personal information seriously. We implement reasonable physical, electronic, and administrative safeguards to protect your data from unauthorized access, use, or disclosure.

Although we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights & Choices

You have the right to:

  • Access and review the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your data, subject to service and legal requirements
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

Data Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

Third-Party Links

Our platform may contain links to external websites or services not operated by us. We are not responsible for the content or privacy practices of these third-party sites. We encourage users to review their respective privacy policies before sharing any personal data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and support advertising efforts. Users can control cookie preferences through browser settings.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the bottom of this page. We encourage you to periodically review this policy to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact us:

Last updated: July 12, 2025
Effective date: July 01, 2025